Legal notice

At Della Coffee, we provide secure and convenient payment options to ensure a smooth shopping experience.

1. Accepted Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, etc.)

  • Secure online payment gateways

All payments are processed in AED (United Arab Emirates Dirham).

2. Payment Security

We use trusted third-party payment providers to process all transactions. Your payment information is encrypted and handled securely in compliance with industry standards.

Della Coffee does not store or have access to your full payment details.

3. Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation via email. Orders will only be processed after payment has been completed.

If you do not receive a confirmation, please contact us at info@dellacoffee.ae.

4. Failed or Declined Payments

If your payment is declined or fails:

  • Please verify your payment details and try again

  • Contact your bank or payment provider if the issue persists

  • Della Coffee is not responsible for any charges or restrictions imposed by your bank

We reserve the right to cancel orders with unsuccessful or suspicious payment attempts.

5. Pricing & Charges

  • All prices listed on the website are in AED and include applicable taxes unless stated otherwise

  • Delivery fees are calculated at checkout based on your location and order value

6. Refunds

Refunds (if applicable) will be processed according to our Return & Refund Policy:

  • Refunds are issued to the original payment method

  • Processing time: 5–10 business days depending on your bank

7. Fraud Prevention

To protect our customers, we may:

  • Request additional verification for certain transactions

  • Cancel or refuse orders suspected of fraud or unauthorized activity

8. Contact Us

For any payment-related questions or issues, please contact us:

Email: info@dellacoffee.ae

We aim to respond within 24–48 hours.