Privacy policy

At Della Coffee, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website, we may collect the following information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via third-party providers)

Non-Personal Information

  • IP address

  • Browser type and device information

  • Pages visited and browsing behavior

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you بشأن your orders or inquiries

  • Provide customer support

  • Improve our website and services

  • Send promotional emails (only if you opt-in)

3. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

  • Payment providers to process transactions

  • Shipping and delivery partners to fulfill your order

  • Service providers that help operate our website (e.g. hosting, analytics)

All third parties are required to handle your data securely and only for the purposes specified.

4. Cookies

Our website uses cookies to:

  • Enhance your browsing experience

  • Remember your preferences

  • Analyze website traffic

You can control or disable cookies through your browser settings.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

Payment information is processed securely and is not stored on our servers.

6. Your Rights

In accordance with applicable UAE data protection principles, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your data (where applicable)

To exercise your rights, please contact us at info@dellacoffee.ae.

7. Data Retention

We retain your information only for as long as necessary to:

  • Fulfill your orders

  • Comply with legal and regulatory obligations

  • Resolve disputes

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: info@dellacoffee.ae

We aim to respond within 24–48 hours.