Shipping policy

At Della Coffee, we aim to deliver your orders quickly and reliably across the United Arab Emirates.

1. Delivery Coverage

We currently deliver across all Emirates within the UAE.

2. Order Processing

  • Orders are processed within 1–2 business days

  • Orders placed before 12 PM are prioritized for same-day processing

  • Orders are processed Monday to Saturday

  • No order processing are available on Sundays

3. Delivery Timeframes

  • All Emirates: delivery within 48 hours

  • Remote areas: delivery within 3–4 business days

Delivery times are estimates and may vary due to external factors such as weather, logistics, or public holidays.

4. Shipping Fees

  • Free delivery for orders above 300 AED

  • Orders below 300 AED:

    • All Emirates: 30 AED

    • Remote areas: 45 AED

Shipping fees are calculated and displayed at checkout.

5. Remote Areas

Certain locations may be classified as remote or hard-to-reach areas. Delivery to these المناطق may require additional time and fees as indicated above.

If you are unsure whether your location falls under remote areas, please contact us before placing your order.

6. Delivery Conditions

  • Please ensure that your shipping address and contact details are accurate

  • A valid phone number is required for delivery coordination

  • Our delivery partner may contact you prior to delivery

7. Failed Delivery Attempts

If delivery cannot be completed due to:

  • Incorrect address

  • Customer unavailability

We reserve the right to:

  • Reschedule delivery

  • Charge an additional delivery fee

  • Cancel the order and deduct delivery costs from any refund

8. Order Tracking

If tracking is available, you will receive tracking details once your order has been dispatched.

9. Delays

While we strive to meet our delivery timelines, delays may occur due to circumstances beyond our control. Della Coffee is not liable for such delays but will always assist in resolving any issues.

10. Contact Us

For any shipping-related inquiries, please contact us:

Email: info@dellacoffee.ae

We aim to respond within 24–48 hours.